jets9 Privacy Policy

jets9 is an online betting and casino platform accessible at jets9.io, designed to serve players in Bangladesh with a comprehensive range of sports betting, live casino, slot games, bingo, and related gaming services. Throughout this Privacy Policy, "jets9", "we", "us", and "our" refer to the jets9 platform and its operating entity.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us using the details below. All correspondence must be submitted in writing by email. We do not accept data rights requests submitted verbally.

2.1 This Privacy Policy applies to all personal data collected, processed, and stored by jets9 in connection with your use of the jets9 website, mobile interface, and all associated Services. It applies to registered Members, visitors who browse the platform without registering, and any individual who contacts jets9 via email or other communication channels.

2.2 By registering an account with jets9, accessing the platform, or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the jets9 platform.

2.3 This Privacy Policy should be read alongside the jets9 Terms & Conditions, which govern the contractual relationship between you and jets9. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall take precedence for that matter.

2.4 This Privacy Policy is written in English. All rights, obligations, and representations set out in this document are governed by the English-language version. Bangladesh Standard Time (BST, UTC+6) is used as the reference time zone for all timestamps and processing records referenced herein.

3.1 jets9 collects the following categories of personal data from Members and platform visitors. The specific data collected depends on the nature of your interaction with the platform:

3.2 jets9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for identification purposes. If we ever require sensitive data for a specific purpose not covered by this Policy, we will seek your explicit written consent before collection.

4.1 Directly from you — when you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or update your account profile.

4.2 Automatically through the platform — when you access and use the jets9 website or mobile interface, technical data and usage data are collected automatically via cookies, server logs, and similar tracking technologies. See Section 6 (Cookies and Tracking Technologies) for more detail.

4.3 From payment service providers — when you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or another approved payment method, transaction confirmation data is shared with jets9 by the payment provider to enable processing.

4.4 From identity verification services — jets9 may use third-party identity verification services to cross-check NID or passport data provided during KYC. These services return a verification result (confirmed/not confirmed) and do not provide jets9 with additional data beyond what was submitted for verification.

4.5 From game providers — game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may share session and game-round data with jets9 to facilitate game result settlement and dispute resolution. This data relates to game actions only and does not include financial account details.

5.1 jets9 processes your personal data for the following purposes. Each purpose is supported by a clearly identified lawful basis:

• Account registration and management — to create and administer your jets9 account, verify eligibility (21+ age requirement), and maintain accurate records. Lawful basis: contract performance.
• Identity verification (KYC) — to confirm your identity and age in accordance with responsible gaming and anti-money-laundering principles. Lawful basis: legal obligation and legitimate interests.
• Payment processing — to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer methods. Lawful basis: contract performance.
• Service delivery — to provide access to sports betting (including BPL, IPL, T20 World Cup, Bangladesh Tigers matches), live casino, slots, bingo, and all other jets9 Services. Lawful basis: contract performance.
• Customer support — to respond to your enquiries, process complaints, and resolve disputes. Lawful basis: contract performance and legitimate interests.
• Security and fraud prevention — to detect and prevent fraudulent activity, money laundering, account takeover, and abuse of promotional offers. Lawful basis: legitimate interests and legal obligation.
• Responsible gaming — to monitor for indicators of problem gambling and administer self-exclusion, deposit limits, and cooling-off requests. Lawful basis: legal obligation and legitimate interests.
• Marketing communications — to send promotional offers, bonus notifications, and news about jets9 Services. Lawful basis: consent (opt-in only; you may withdraw consent at any time).
• Platform improvement — to analyse usage patterns and improve the jets9 platform's performance, stability, and user experience. Lawful basis: legitimate interests.
• Legal compliance — to retain records as required by applicable anti-money-laundering, financial services, and data protection obligations. Lawful basis: legal obligation.

6.1 jets9 uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the platform, remember your login state, personalise your experience, and analyse platform usage. A "cookie" is a small text file placed on your device by the jets9 server when you visit the platform.

6.2 jets9 uses the following categories of cookies:

• Strictly necessary cookies — required for the platform to function. These include session authentication tokens, anti-fraud security cookies, and load-balancing cookies. These cannot be disabled without preventing you from using the platform.
• Functional cookies — remember your preferences such as preferred game category, language setting, and notification preferences. These improve your experience but are not essential.
• Analytics cookies — collect anonymised data about how Members navigate the jets9 platform, which games are most popular, and where technical errors occur. This data is used exclusively to improve the platform and is not sold to third parties.
• Marketing cookies — only placed with your consent. Used to record that you have seen a particular promotional offer and to avoid showing the same promotion repeatedly. jets9 does not use third-party advertising cookies or serve retargeted advertisements on other websites.

6.3 You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will prevent you from logging in or using core platform features. For all other cookie categories, you may opt out at any time without affecting your ability to bet or play games.

7.1 Payment service providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the minimum data required to process your deposit or withdrawal transaction (account identifier, transaction amount in BDT, and reference number).

7.2 Identity verification services — third-party KYC service providers receive a copy of your identity documents for the sole purpose of verifying your identity and age. These providers are contractually prohibited from using your data for any other purpose.

7.3 Game providers — Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and other certified game studios receive an anonymised player session identifier to deliver games and return results. Your full name, payment details, and contact information are never transmitted to game providers.

7.4 Regulatory and law enforcement authorities — jets9 may disclose personal data to relevant authorities where required by applicable law, a valid court order, or a legitimate regulatory investigation. jets9 will notify the relevant Member of such a disclosure request to the maximum extent permitted by law, unless prohibited from doing so by the authority making the request.

7.5 Business operations and security — IT infrastructure providers, cloud hosting services, and fraud detection services that support the operation of the jets9 platform may process personal data as data processors acting under jets9's instructions. All such processors are bound by data processing agreements that prohibit use of your data beyond the scope of the services they provide to jets9.

8.1 jets9 is a platform operating primarily for players in Bangladesh. The majority of data processing takes place on servers located in or near the Asia-Pacific region, consistent with Bangladesh Standard Time (BST, UTC+6) operations.

8.2 Where jets9 engages third-party service providers whose infrastructure is located outside Bangladesh (for example, international cloud hosting providers or game studios), personal data may be transferred to and processed in those jurisdictions. In all such cases, jets9 ensures that appropriate contractual safeguards are in place to protect your personal data to a standard no less protective than the commitments set out in this Privacy Policy.

8.3 By using the jets9 platform, you consent to the transfer of your personal data to third-party processors in other jurisdictions where such transfers are necessary to deliver the Services, subject always to the protections described in Section 7 (Sharing Your Personal Data) and Section 9 (Data Security Measures).

9.1 jets9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jets9 servers.
• AES-256 encryption at rest for stored personal data and KYC documents on jets9 servers.
• Multi-factor authentication (MFA) available for Member accounts to prevent unauthorised login.
• Access control policies ensuring that only authorised jets9 personnel with a legitimate operational need can access Member personal data, and only to the minimum extent required for their role.
• Regular security audits and penetration testing conducted by independent security professionals.
• Automated fraud monitoring to detect unusual account activity and suspicious transaction patterns in real time.
• Secure deletion procedures for data that has reached the end of its retention period, ensuring it cannot be reconstructed.

9.2 In the event of a data security incident that is likely to result in a risk to your rights and interests as a Member, jets9 will notify affected Members at the email address held on their account as promptly as reasonably practicable, and in any event within 72 hours of becoming aware of the incident where technically feasible.

9.3 While jets9 implements industry-leading security practices, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your jets9 login credentials and should contact [email protected] immediately if you suspect your account has been compromised.

10.1 jets9 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting requirements. The following standard retention periods apply:

10.2 When personal data reaches the end of its applicable retention period, jets9 will securely delete or anonymise it in accordance with our data deletion procedures. Anonymised data (from which you can no longer be identified) may be retained indefinitely for statistical and platform improvement purposes.

10.3 Where you request erasure of your personal data under Section 11 (Your Privacy Rights), jets9 will delete all data that is not subject to an overriding legal retention obligation. Data subject to a legal retention obligation will be retained for the minimum period required by that obligation and then deleted. During any such retention period, the data will be isolated from active processing and used only for the legally mandated purpose.

11.1 As a jets9 Member or platform visitor, you hold the following rights with respect to your personal data. A plain-English summary of each right is provided in the "Your Data Rights" section above. The formal definitions are as follows:

• Right of Access (Article 15 equivalent) — you may request confirmation of whether jets9 processes personal data about you, and if so, a copy of that data together with supplementary information about the processing.
• Right of Rectification (Article 16 equivalent) — you may request correction of inaccurate personal data held about you, and completion of incomplete personal data, without undue delay.
• Right of Erasure (Article 17 equivalent) — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent and no other lawful basis applies, or where the data has been unlawfully processed.
• Right to Restrict Processing (Article 18 equivalent) — you may request that jets9 limits the processing of your personal data to storage only while a rectification request or objection is pending.
• Right to Data Portability (Article 20 equivalent) — you may request a machine-readable copy of personal data you have provided to jets9, for onward transmission to another service provider.
• Right to Object (Article 21 equivalent) — you may object at any time to processing of your personal data for direct marketing purposes, with immediate effect. You may also object to processing carried out on the basis of legitimate interests, subject to jets9's ability to demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

11.2 To exercise any of the above rights, contact jets9 at [email protected] (plain text — not a clickable link). jets9 will respond to all valid requests within 30 days of receipt. In cases of complexity or high volume, this period may be extended by a further two months, in which case jets9 will notify you of the extension and the reason within the initial 30-day period.

11.3 jets9 reserves the right to verify your identity before processing a data rights request, to ensure that personal data is not disclosed to an unauthorised individual. You may be asked to provide a copy of a government-issued ID and confirmation of your registered email address or mobile number.

12.1 jets9 enforces a mandatory age verification check at the point of account registration. All Members are required to confirm that they are 21 years of age or older and to provide identity documents confirming their date of birth during the KYC process. Accounts where the Member is found to be under 21 will be closed immediately and any deposited funds returned in full.

12.2 If jets9 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data from our records. If you believe that a minor has submitted personal data to jets9, please notify us immediately at [email protected] (plain text — not a clickable link).

13.1 jets9 is committed to promoting responsible gaming for all Members. To support this commitment, jets9 uses certain personal data — including account activity, betting frequency, deposit patterns, and session duration — to monitor for indicators of problem gambling behaviour. This processing is carried out in the legitimate interests of protecting Member welfare and fulfilling responsible gaming obligations.

13.2 Where jets9's responsible gaming monitoring systems identify a Member who may be experiencing gambling-related difficulties, jets9 may take one or more of the following actions using the personal data held on that Member's account:

• Contact the Member at their registered email address or mobile number with information about responsible gaming resources.
• Initiate a voluntary cooling-off period or account review at the Member's request.
• Apply a temporary or permanent self-exclusion if requested by the Member or required under responsible gaming obligations.
• Enforce deposit limits or session time limits as set by the Member in their account preferences.

13.3 Records of responsible gaming interactions, self-exclusion requests, and deposit limit settings are retained for a minimum of five years after account closure to ensure that self-exclusion and cooling-off periods are correctly enforced if a Member attempts to re-register. This retention is in your interest and is not used for any commercial purpose. For more information about responsible gaming tools available at jets9, please visit the Responsible Gaming page.

14.1 The jets9 platform may contain references to third-party payment providers (bKash, Nagad, Rocket, Upay) and game providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe) whose services are accessed as part of the jets9 gaming experience. When you interact with these third-party services, your personal data may be processed by them in accordance with their own privacy policies.

14.2 jets9 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with. jets9 selects third-party providers that meet appropriate data security standards and contractually binds them to handle your data in a manner consistent with this Privacy Policy.

14.3 jets9 does not include external links to third-party websites on the jets9 platform other than those directly necessary to deliver the Services (for example, payment gateway redirects). We are not responsible for the content or privacy practices of any external websites that you may navigate to independently.

15.1 jets9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the jets9 platform. The "Last updated" date at the top of this document will be revised to reflect the date on which any material changes take effect.

15.2 Where changes to this Privacy Policy are material — meaning they affect your rights as a data subject or significantly change how jets9 uses your personal data — jets9 will notify registered Members by email to their registered address at least 14 days before the changes take effect. Continued use of the jets9 platform after the effective date of any updated Privacy Policy constitutes acceptance of the revised terms.

15.3 If you do not agree with any changes to this Privacy Policy, you should stop using the jets9 platform and may request closure of your account by contacting [email protected] (plain text — not a clickable link). We recommend that you review this Privacy Policy periodically to stay informed about how jets9 protects your personal data.